Unscheduled disturbance towards the US if using a TFN

Incident Report for GatewayAPI

Resolved

The issue with Toll-free numbers sending messages to the US and Canada has now been resolved. We will continue to monitor the traffic for good measure.

Thank you for your understanding and we apologize for the inconvenience caused by this.
Posted Jul 03, 2025 - 20:12 CEST

Update

The problem has been identified and we're working on fixing it.
Posted Jul 03, 2025 - 08:18 CEST

Identified

If you're using verified toll free number to send messages to the US. Then those messages possibly get rejected right now. Check your traffic to see if it is the case. We're currently working on fixing this issue.
Posted Jul 01, 2025 - 10:21 CEST
This incident affected: External Provider.
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