Resolved -
The issue with Toll-free messaging towards United States and Canada has now been resolved. We will continue to monitor the traffic for good measure.
Thank you for your understanding and we apologize for the inconvenience caused by this.
Mar 11, 20:45 CET
Identified -
The issue has not been identified. We're working on a full solution. At the moment AT&T is currently working. But other networks are still not functioning. We expect this issue to be fully fixed by end of day tomorrow. We apologize for any problems this is causing, we're doing all we can to remedy the situation!
Mar 11, 16:08 CET
Investigating -
We are currently seeing issues with Toll-free messaging towards United States and Canada.
The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again.
Thank you for your understanding and we apologize for the inconvenience caused by this.
Mar 11, 10:02 CET
Resolved -
Delivery reports are now being received in a timely manner again.
Mar 11, 17:07 CET
Identified -
Status reports are delayed. But messages are being delivered. You will see your messages as enroute until everything is working as intended again.
We are currently experiencing these issues towards Switzerland. Specifically SALT network.
The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again.
Thank you for your understanding and we apologize for the inconvenience caused by this.
Mar 11, 10:47 CET
Resolved -
Everything is back to working order again. No messages appears to have been lost. It resulted in a long queue. But all messages has eventually been delivered.
Mar 10, 16:20 CET
Monitoring -
Looks like everything is working again towards Germany. All messages that have been enroute during the incident will be delivered now.
We will keep monitoring.
Mar 10, 15:36 CET
Identified -
We are currently experiencing issues towards Telefonica Germany.
The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again.
Thank you for your understanding and we apologize for the inconvenience caused by this.
Mar 10, 15:19 CET
Resolved -
Between 14:48 and 15:10 CET, GatewayAPI experienced a brief service interruption (22 minutes) affecting API and Dashboard availability. What Happened: A transient network fluctuation at our infrastructure provider caused a "stuck" state in our floating IP routing. While our systems attempted to fail over automatically, the external API request to reassign the IP hung, preventing traffic from reaching our active nodes. How it was Resolved: Our engineering team manually re-initialized the routing services, forcing a fresh update to the IP state and restoring full connectivity by 15:10 CET. Next Steps: To prevent a recurrence of this specific "stuck" state, we are fast-tracking a planned platform simplification. This update will move us toward a more robust, native failover architecture that is less reliant on external providers API calls during network disruptions. We apologize for the downtime and appreciate your patience.
Mar 5, 15:58 CET
Monitoring -
The problem has been resolved, and everything is working again. We are monitoring the situation to see if everything is running smoothly,
Mar 5, 15:23 CET
Investigating -
GatewayAPI.EU is down at the moment. We're investigating the issue and will have it back up as soon as possible.
Mar 5, 15:01 CET