Resolved -
Between 14:48 and 15:10 CET, GatewayAPI experienced a brief service interruption (22 minutes) affecting API and Dashboard availability. What Happened: A transient network fluctuation at our infrastructure provider caused a "stuck" state in our floating IP routing. While our systems attempted to fail over automatically, the external API request to reassign the IP hung, preventing traffic from reaching our active nodes. How it was Resolved: Our engineering team manually re-initialized the routing services, forcing a fresh update to the IP state and restoring full connectivity by 15:10 CET. Next Steps: To prevent a recurrence of this specific "stuck" state, we are fast-tracking a planned platform simplification. This update will move us toward a more robust, native failover architecture that is less reliant on external providers API calls during network disruptions. We apologize for the downtime and appreciate your patience.
Mar 5, 15:58 CET
Monitoring -
The problem has been resolved, and everything is working again. We are monitoring the situation to see if everything is running smoothly,
Mar 5, 15:23 CET
Investigating -
GatewayAPI.EU is down at the moment. We're investigating the issue and will have it back up as soon as possible.
Mar 5, 15:01 CET
Resolved -
Incident Summary The recent service interruption was triggered by a scheduled infrastructure update within our cluster environment. While the initial software deployment was successful, a subsequent automated reboot of the underlying server nodes led to unexpected internal connectivity and DNS issues. Our engineering team intervened to restore communication between these systems and stabilize the environment.
We apologize for any inconvenience this may have caused.
Feb 26, 14:46 CET
Identified -
We're performing some necessary maintenance on our EU servers. It is causing some delays on messages on the EU domain and some delays to the traffic log as well. All messages will still be delivered. We will update when everything is working again.