GatewayAPI
Investigating - We have discovered an issue with incoming traffic to our Danish virtual numbers.

If a message contains more characters than can fit in a single SMS, they will be chained together.
The messages appear to be cut short which in turn causes a time-out as the server is waiting for the full message to be chained together.

Only chained messages received on a Danish virtual number are affected.
No other services are affected by this.
Jan 22, 10:53 CET

About This Site

On this site we you'll find real time information on how we're doing. If there is any interruptions in service, we will post a note here.

Dashboard ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Message Services Degraded Performance
90 days ago
100.0 % uptime
Today
MT (Outgoing) SMS ? Operational
90 days ago
100.0 % uptime
Today
MO (Incoming) SMS ? Degraded Performance
90 days ago
100.0 % uptime
Today
E-mail ? Operational
90 days ago
100.0 % uptime
Today
Delivery Reports (DLR) ? Operational
90 days ago
100.0 % uptime
Today
Stripe Checkout.js ? Operational
Stripe API ? Operational
Maintenance ? Operational
External Provider ? Operational
Undetermined issue Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
REST API Uptime
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REST API Response Time ?
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SMS Speed ?
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SMS Delivery Time ?
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Dashboard
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Traffic log
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a.smpp.gatewayapi.com ?
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b.smpp.gatewayapi.com
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Past Incidents
Jan 24, 2021

No incidents reported today.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

Unresolved incident: Chained MO messages - Denmark.

Jan 21, 2021
Resolved - Messages have been delayed by a couple of minutes from 5:45pm-6:00pm CET today.

The issue was caused by a large number of request from our site unto the lookup provider. Due to the unusually large amount of pending lookups, our routing system had to be adjusted.

The issue and messages queued, as a result of this, have been resolved.
No messages were lost during this incident.
Jan 21, 18:00 CET
Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.