Longer delivery times

Incident Report for GatewayAPI

Resolved

The delivery time of messages has normalized again and delivery reports are returned in a timely manner.

In the initial update message delivery seemed to be affected the most, but the delay was primarily with the delivery reports being returned.

We will continue to monitor the traffic, but delivery reports and messages are all being resolved within seconds again.

Thank you for your patience and understanding. We apologize for the inconvenience caused by this.

Posted Feb 18, 2022 - 09:58 CET

Identified

We are currently seeing longer delivery times for SMS messages.

A queue is delaying the delivery of SMS messages due to an unusually large amount of SMS being sent.

The messages are being delivered, but with a delay. We will be monitoring the traffic to ensure the delivery.

We expect the queue to be completely resolved within the hour and apologize for the inconvenience caused.

Thank you for your patience and understanding.

Posted Feb 18, 2022 - 09:18 CET

This incident affected: Message Services - Commercial (MT (Outgoing) SMS - Commercial).